Take the responsibility in Switzerland of Operations for a region
Mission
Context :
Our Swiss project saw the light of day in 2016 with the arrival of our website in the region and accelerated with the opening of our first store in Neuchâtel in 2017. Since then, the project has grown significantly and today we have nearly 1'000 employees working in our 5 sectors (Logistics & Supply, E-Commerce, Finance, HR, Communication and Retail) serving 33 stores (3 openings in the last 6 months).
We are growing fast to deliver an ambitious project: to open new stores every year for the next 4 years. We must therefore complete and enrich our teams with profiles that are 100% customer-oriented, responsible, positive and equipped with a strong entrepreneurial spirit.
Following internal mobility, we are looking for our future Regional Operations Manager to support stores on different subjects.
Your missions :
3 main missions :
- Ensure safety and security in the country : you ensure the safety of customers and teammates and a fresh mapping of internal and external risks of your stores and manage associated action plans,
Manage the availability and accuracy of the stock : you ensure the availability & accuracy of stock in your stores, you ensure organized, safe and efficient product flow in your store,
Making the stores of your perimeter the most efficient : you always try to optimize each process, tool, gesture to spare time in front of our customers,
and other responsibilities :
- Making teams autonomous in their operations
- Commercial sales facilitator: to lead country-wide commercial sales; efficiency, stock-flow, digital,
- Ensuring the maintenance of our property with our maintenance leader
- Optimizing the investments and operational costs
- To build local autonomy with the city leader and the store leader
- To help the team grow by promoting training, support, and local decision-making
- To contribute to the profitable growth of Decathlon,
- Be the country referent regarding the customer relationship (cash tills),
Profil
Your profile
- You must have similar experience, as a store operations manager
- You have acquired knowledge on technical subjects (e.g. electronic marking)
- Multilingual skills, especially French and German
- Curious, attention to details
- Likes to take initiative and to measure their performances
- Natural challenger, able to think out of the box
- Responsible and confident in making decisions
- Ability to work effectively with multiple internal teams : project management skills
- Excellent planning and organizational skills
- Ready to travel, 15 stores to visit frequently. You are ideally based in the Bern or Fribourg region