Do you have a management background in a workshop or industrial setting and a passion for cycling?
Aufgabe
Decathlon mission
Decathlon was founded in 1976 with an original idea: to meet the needs of passionate athletes by offering a wide range of sports products in one place. Our management is based on the development and growth of all the men and women within the company through our shared values: GENEROSITY, RESPONSIBILITY, AUTHENTICITY, VITALITY.
Decathlon Switzerland mission
The Swiss Federal Workshop is Decathlon's centralized repair workshop serving Swiss branches, B2B clients, and, of course, our sports users. Opened in March 2023, five years after Decathlon's arrival in Switzerland, the Federal Workshop consists of 16 team members and is set to grow, as is its service catalog, which expands month after month.
Switzerland is a unique country with its own specificities : a centrally located customs area within the EU, passionate sports enthusiasts speaking German, French, and Italian, a high standard for repairability and practice, and a strong expectation for sustainability and circularity.
Decathlon Switzerland aims to establish repair services as a CENTER of EXCELLENCE to meet these significant market expectations and place it at the heart of repair services in stores, second-hand initiatives and rental services.
To support this mission and in alignment with our Swiss project, we are looking to recruit the future Director of the Swiss Federal Workshop. In this role, you will be responsible for the overall performance and development of our Swiss Federal Workshop.
Your key responsibilities will include :
RESPONSIBILITY 1: Ensure the daily operational continuity of the workshop
Ensure the safety of the country workshop.
Ensure the availability of team members to guarantee a lead time in Federal workshop < 2 days. First in / Quick out.
Ensure the availability of products.
RESPONSIBILITY 2 : Develop the performance of my processes
Develop the efficiency and quality of operating methods for my processes
Formalize my service policy and implement it in my logistics area
Ensure compliance with procedures and management of service handling
Guarantee the safety of my technicians
Ensure the availability of spare parts and consumables
Manage and plan workshop hours for each of my process
Guarantee the cost-effectiveness of my processes
Improve remote customer relationships
RESPONSIBILITY 3: Ensure all performances and risk metrics in my workshop
Define standards in normal situations, anticipate and manage future performance risks of my domain.
Animate my domain performance with data analytics and problem visualization (in alignment with Repair Leader and team Leader).
Support the detection of root cause by expertise, propose solutions and solve the problem to improve performance and achieve defined targets in time.
Lead and empower teammates to continuously improve methods and tools to achieve better performance.
RESPONSIBILITY 4 : Manage a team
Take care of myself and my teammates by creating a motivating and supportive work environment.
Lead the management framework while integrating transformation challenges. Review regularly and routinely debrief with team members and leaders on human basis: competency, workload, resources, etc.
Foster a team spirit that supports the project.
Ensure compliance with legal and contractual obligations for staff.
Build a current and future human structure aligned with my commercial strategy, economic activity, and transformations (digital, data, sustainability, jobs, etc.).
Profil
We are looking for a dynamic and results-oriented leader with a passion for technical excellence and customer satisfaction. The ideal candidate will possess the following skills and experience:
Hard skills :
Proven management experience: Demonstrated experience in managing a national or, at a minimum, a regional workshop or service centre.
Relevant industry background: A background in pure production, industrial processes, retail after-sales service (SAV of a regional workshop), industrial manufacturing, or a related technical field.
Technical aptitude: A strong understanding of technical processes, ideally related to repairability.
Bike knowledge (strong plus): While not mandatory, a solid understanding and passion for bicycles would be a significant advantage.
Fluent in English is essential. Proficiency in both French and German is mandatory and highly valued. Italian language skills are a strong asset.
Soft skills :
Service mindset: Strong industrial experience in a service point (workshop) environment or a deep-rooted customer-centric mindset.
Passion for customer service and retail: A genuine enthusiasm for providing excellent customer service within a retail environment.
Solution-oriented and agile: A proven ability to think critically, identify solutions, adapt to changing situations, and maintain a high level of agility.
Proactive and organised: A dynamic individual with a strong sense of responsibility, excellent organisational skills, and the ability to prioritise effectively.
Team Player : A service-oriented individual who thrives in a team environment and fosters collaboration.
Action-oriented : A person of action who is comfortable making decisions and taking ownership of outcomes.
Entrepreneurial spirit: A proactive and driven individual with a strong desire to tackle challenges and contribute to growth.
Recruitment process:
The recruitment process for this role will involve the following stages:
Profile pre-selection: From June 10th to the end of June.
Interviews: June and July.
Interview with the Talent Acquisition Manager.
Interview with the Repair Leader.
Interview with the SERVICES Leader.
Interview with the HR Director.
Start date: At the latest January 1st, 2026 (flexible for end of 2025).
Integration plan:
To ensure a smooth transition and deep understanding of our operations, the integration plan will include an "incubation" period within our retail stores. This will provide valuable insights into our customer needs and store processes.
If you are ready to take on this exciting challenge and lead our Swiss Federal Workshop to become a Centre of Excellence, we encourage you to apply!